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This article discusses troubleshooting steps that can help resolve issues when you receive a 'Microsoft PowerPoint has stopped working' error, or PowerPoint hangs or freezes when you launch PowerPoint, open a file or save a file. Problems with PowerPoint hanging, freezing or not responding may occur for one or more of the following reasons. The app shows a list of files to delete. View Files and delete unwanted data. Suggestions: Empty your Recycle Bin regularly; Restart your Windows 10 computer on a regular basis as it clears memory and closes all software running in the background. Regularly run a virus scan to fix freezing or slow performance issues of your Windows 10 system. How to Unfreeze PowerPoint. Like all programs, Microsoft PowerPoint is subject to hanging or freezing from time to time. Microsoft explains five known reasons for freezing in PowerPoint that could affect your computers. Troubleshooting PowerPoint is straightforward, however,.
Note
- This freezing occurs when I try to click the window to bring it forward, try to click a button to dial in, try to close any of the tabs, etc. This is happening on both my work laptop and personal desktop in all browsers on Windows 10; latest updates installed.
- Aug 25, 2019 In general Mac is more stable operating system compared to Windows. However, you will still get problems with freezing apps due to similar reasons mentioned above. Unlike Windows operating system, you will not see any pop-up message in macOS indicating the app is not responding.
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
When you save a Word for Mac document, the application crashes or quits unexpectedly.
Resolution
Step 1: Download and install all Office updates
To obtain updates with Office for Mac applications, follow these steps:
Microsoft AutoUpdate for Mac, which comes with Office, can keep your Microsoft software up to date. When AutoUpdate is set to check for updates automatically on a daily, weekly, or monthly basis, there's no need to search for critical updates and information; AutoUpdate delivers them directly to your computer. To do this:
- Start any Office for Mac application on your computer.
- Click Help menu, click Check for Updates.
For additional information about Office for Mac updates, seeWhere and how to obtain Office for Mac software updates.
If the issue continues to occur, proceed to the next step.
Step 2: Check the hard disc name
Make sure that your hard disc has a name. The name cannot be all numbers but can contain numbers. The name must start with a letter. It must not contain any special characters, such as periods, commas, semi-colons, quotation marks, and so on.
Step 3: Save to a different location
If you are saving a file in your Documents folder, instead try saving the file to the desktop or to a different location.
Remember that there is a 255-character limit to the file name, and the path of the saved file is included in the name. For example, a file that is saved to the desktop has the path 'HDusersyour user nameDesktop.' These characters are counted toward the 255-character limit.
If you want to save to a network share or to an external device (such as a flash drive), first save the file to your local hard disc. If you can save the file to the hard disc (your Documents folder), there is nothing wrong with the Excel installation or with the file. If you cannot save to your local hard disc, go to step 3.
If you cannot save the file to an external device, contact Apple or the manufacturer of the external device. If you cannot save to a network share, contact the network administrator (your IT department) or the owner of the share. If you do not have an IT department and you want to save to a network, contact Microsoft Professional Support.
Step 4: Empty the AutoRecovery folder
Important
The location of certain files are different if you have Service Pack 2 (SP2) installed. To check if it is installed, open Word, and then click About Word from the Word menu. If the version number is 14.2.0 or above, you have Service Pack 2 and you should follow the Service Pack 2 steps when provided in this article.
If there are too many items in the AutoRecovery folder (userDocumentsMicrosoft User DataOffice 2008 AutoRecovery or Office 2010 AutoRecovery), this can cause memory problems and save problems because these files are loaded into memory when Word is started.
Move AutoRecovery files to the desktop or to another folder to see whether they are causing the problem. To do this, follow these steps:
To empty the AutoRecovery folder, follow these steps if have version 14.2.0 (also known as Service Pack 2) installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
To empty the AutoRecovery folder, follow these steps if you do not have Service Pack 2 installed:
Quit all applications.
On the File menu, click New Folder.
A new folder is created on the desktop. The folder will be called 'New Folder.'
On the Go menu, click Documents.
Open Microsoft User Data, and then open Office 2011 AutoRecovery.
On the Edit menu, click Select All.
Drag all files into 'New Folder' on the desktop.
The AutoRecovery folder should be empty.
Open Excel for Mac 2011 and try to save a file.
If you can save a file, review the contents of 'New Folder' to decide which files that you want to keep.
If the problem continues to occur, go to the next method.
Step 5: Remove Word preferences
Note
Removing the preferences will remove any customizations that you made. These customizations include changes to toolbars and custom dictionaries and keyboard shortcuts that you created.
Quit all Microsoft Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences.
Look for a file that is named com.microsoft.Word.plist.
If you locate the file, move it to the desktop. If you cannot locate the file, the application is using the default preferences.
If you locate the file and move it to the desktop, start Word, and check whether the problem still occurs. If the problem still occurs, quit Word, and then restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.plist file to the trash.
Quit all Office for Mac applications.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Preferences, and then open Microsoft.
Locate the file that is named com.microsoft.Word.prefs.plist.
Move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem still occurs, quit Word, and restore the file to its original location. Then, go to the next step. If the problem seems to be resolved, you can move the com.microsoft.Word.prefs.plist file to the trash.
On the Go menu, click Home.
Open Library.
Note
The Library folder is hidden in Mac OS X Lion. To display this folder, hold down the OPTION key while you click the Go menu.
Open Application Support, and then open Microsoft.
Open Office, and then open User Templates.
Locate the file that is named Normal, and then move the file to the desktop.
Start Word, and then check whether the problem still occurs. If the problem seems to be resolved, you can move the Normal file to the Trash. If the issue continues to occur, go to the next step.
Step 6: Create a new user account
Sometimes, user-specific information can become corrupted. This can interfere with installing or using the application. To determine whether this is the case, you can log on as a different user or create a new user account, and then test the application.
If the issue occurs even when you use the alternative account, go to the next step.
Step 7: Test saving the file in safe mode
Try to save when the computer is operating in safe mode. If you can save while in safe mode, the problem probably concerns software that is running in the background.
For information about how to enter safe mode in Mac OS, seeClean startup to see if background programs are interfering with Office for Mac.
More information
If the steps in this article did not resolve the issue, visit the Mac forums for possible resolutions/workarounds.
It is a great way to make your presentation more attractive for audiences if you can insert or embed a video into your PPT. However, you may receive a 'PowerPoint cannot insert a video from the selected file' error message when you try to insert a video or movie in PowerPoint 2016, 2013, 2010, 2007, 2003, or the lower version. This issue occurs mainly because the format of the video that you want to insert is not friendly for PPT.
But what's the best video format for PowerPoint and how to convert a video to the format that can be embedded in PowerPoint? Keep on reading and this article will tell you.
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- Part 3: Powerpoint Cannot Play Media, What to Do?
Part 1:Best Video Formats for PowerPoint
The best video formats for PPT can be varied depending on what version of PowerPoint and what computer system you are using. Here is the details:
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1. Best Video Format for PowerPoint 2013 or Later in Windows
In PowerPoint 2013 or later, you can add videos in formats of ASF, AVI, MP4, M4V, MOV, MPG, MPEG, SWF, and WMV. However, if your computer doesn't install according to video and audio codec, the video embed may cannot playback. For the best video playback experience,
If you are using a Windows 8 or Windows 10 computer, we recommend you to add .mp4 videos encoded with H.264 video and AAC audio to PowerPoint 2013 or later;
If you a Windows 7 or Windows Vista or Windows XP computer, we strongly recommend you insert WMV or MPEG-1 videos.
2. Best Video Format for PowerPoint 2010 in Windows
Video formats that work with PowerPoint 2010 in Windows include ASF, AVI, MPG, MPEG, SWF, and WMV. Also, for the best playback experience, you'd better insert a video in WMV or MPEG-1 format to PowerPoint 2010.
3. Best Video Format for PowerPoint 2007 in Windows
Video formats that work with PowerPoint 2007 in Windows include ASF, AVI, MPG, MPEG, and WMV. That's why you can't play MP4 in PowerPoint 2007/2003/2002/2000/97/95.
4. Best Video Format for PowerPoint 2011/2016 on Mac
Video formats that work with PowerPoint 2011 include MPEG4, MPG, AVI, MOV, QT, and SWF. Since whether you are using OS X 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion or 10.6 Snow Leopard, MP4 is the native playback format, so MP4 is granted the best video format for PowerPoint 2011 and the future PowerPoint 2016.
Summary: Is there a format that works both on Windows and Mac? Sure! From the list above, you'll find that the MPG (MPEG-1) video is compatible with PPT both on PC and Mac.
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Part 2: How to Convert Video to Embed in PowerPoint on Windows/Mac
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To embed video into PowerPoint without any trouble, you can convert videos to MPEG-1. FonePaw Video Converter Ultimate can help you have this job done. As a professional video converter, FonePaw Video Converter can convert your videos to PowerPoint compatible formats like MP4, SWF, WMV, AVI, ASF, and MPG (MPEG-1). Besides converting videos to PowerPoint, this software also helps to convert other video and audio formats, such as converting AVI to MP4 and converting M4A to MP3.
Now, download FonePaw Video Converter Ultimate and run it.
DownloadDownload
1. Add source video to the program
Click the 'Add Files' button to upload the video file you want to embed to PowerPoint to the program. You can upload them in batch.
2. Set PPT supported video format
Click the drop-down button on the right side of the 'Convert All to:' selection to select PowerPoint supported 'MPEG-1 Video (*.mpg)' as output format from the 'MPEG' category. You can also check part 1 again and choose other PPT supported video formats that in line with your computer and PowerPoint version.
Note: You can search the format and navigate to it quickly in the search box below.
3. Convert video to PPT format
Click the 'Convert all' button to finish converting video to PowerPoint MPEG-1 or WMV or MP4.
4. Insert and Play MP4 in PowerPoint
After the conversion, simply click 'Open Folder' to get the converted video. Then open PowerPoint and insert the video to your PowerPoint.
Besides being a PowerPoint Video Converter, FonePaw Video Converter Ultimate is also an Adobe Media Converter, iPad Video Converter, and Android Video Converter. Thereby, don't hesitate to download it to solve all your video and audio format issues.
Powerpoint App For Mac Freezing Computer Problems
Part 3: Powerpoint Cannot Play Media, What to Do?
Some users reported that after sending out the presentation, the recipients can not play the video/audio embedded. This is probably caused by a codec problem - the media file on the presentation is based on a codec that is unavailable on the recipients' computer. To solve the unavailable codec problem on PowerPoint 2016/2013/2010:
Select Info on the File tab;
If the media inserted might have compatibility issues when played on another device, the Optimize Compatibility option will pop up.
Click Optimize Compatibility and the PowerPoint will begin to improve the media file.
Note:
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Embedded subtitles and alternate audio tracks will be lost in this optimization process.
If you can not play media in the presentation that you receive, you could install a third-party media decoder and encoder filter, such as ffdshow or DivX to solve the problem.
Since compatibility optimization will erase the subtitles and alternate audio tracks, you may want to use FonePaw Video Converter Ultimate to convert the media to a supported format before inserting the video in the presentation
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