These apply to the Mac desktop app. Workaround 1 1. Click on the button that shows ‘’ 2. Select ‘Hide meeting content’ 3. Wait for 3-5 seconds 4. Click ‘’ button again 5. Select ‘Show meeting content’ (this menu option may take a few seconds to be available) Workaround 2 1. Hangup the meeting and exit the app. On desktop and web - Select the screen sharing button. (screen sharing with Skype for Web is available in the new Microsoft Edge and Chrome) If you're using Skype for Mac on macOS 10.15 (Catalina), Skype requires access to Screen recording in the Mac System Preferences to share your screen during a call.
Symptoms
Consider the following scenario.
- You join an online meeting by using the Skype for Business Web App or Lync Web App on macOS High Sierra 10.13 (including beta versions).
- Someone in the online meeting shares their desktop.
In this scenario, you see only a black screen instead of the shared desktop.
This problem occurs when the meeting is hosted in Skype for Business Server 2015 or Lync Server 2013. This problem doesn't occur if the meeting is hosted in Skype for Business Online.
Workaround
Skype Apps On Mac
Skype for Business Web App
To work around this issue for Skype for Business Web App, use the Skype Meetings App instead. To do this, the system administrator must follow these steps:
- Install the May 2017 update for Skype for Business Server 2015.
- Enable the Skype Meetings App by following the instructions in the 'Enable Skype Meetings App' section of Deploy Web downloadable clients in Skype for Business Server 2015.
After these steps are done, web app users will automatically use the Skype Meetings App when they join a meeting.
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Lync Web App
There is no workaround yet for this problem for Lync Web App.
Status
Microsoft is working closely with Apple to resolve this problem.
More information
This issue can also occur when the camera isn't granted access permission to Skype for Business.
- Select Apple menu > System Preferences, select Security & Privacy, and then Privacy.
- Grant Skype for Business access to the camera. You will be prompted to restart Skype for Business.
- Check if the issue is resolved after the restart.
Still need help? Go to Microsoft Community.
You can share your desktop and open programs only if you are a presenter, and have installed the Lync Web App plug-in.
To share your desktop, point to the Share icon, and click Desktop.
To share an open program, point to the Share icon, and click Program. In the Present Programs dialog box, click the program you want, and then click Present.
The shared content is displayed in the meeting stage on everyone’s computer, while your meeting stage only displays You’re presenting Desktop/Program Name. A yellow outline is shown around the shared desktop or program on your computer.
Important: Lync for Mac 2011 users and Macintosh users running Lync Web App can share only their desktops, not open programs. While sharing is in progress, a sharing icon is displayed in the top part of the meeting stage. Users will also only be able to share their primary monitor, not a secondary monitor.
For users who are running Windows operating system
Only one participant can share their desktop or open program at a time. While you are sharing, the sharing toolbar is displayed at the top of the meeting stage on your computer. With the options in the toolbar, you can give control of your computer to another participant as well as end the sharing session. Other meeting participants see a button on the meeting stage which they can use to request control of what you are sharing. After they get control, they’ll see a button to release control.
What you want to do | Here’s how |
|---|---|
Accept or decline a control request¹ | Click Yes or No in the notification displayed when a participant requests control. |
Give control manually¹ | Click GIVE CONTROL on the sharing toolbar and then click the name of the participant you want². |
Give control automatically¹ | Click Give Control Automatically to automatically accept all control requests³. |
Take back control¹ | Click GIVE CONTROL>Take Back Control. |
Request control¹ | Click Request Control on the meeting stage. |
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End the sharing session | Windows users: Click Stop Presenting either on the sharing toolbar or on the meeting stage. Lync for Mac 2011 users: Click the sharing icon, and then click Stop Sharing. |
Skype For Business Web App
¹ Not available for Lync for Mac 2011 users and Macintosh users running Lync Web App.
² If one participant is already in control when another requests control, the latter sees the notification Another participant is requesting control. Try again later.
³ If multiple requests come in one after another, they are accepted in order. Because each acceptance overrides the previous acceptance, the last request accepted is the one in control. The participant who currently has control sees the notification You are in control.
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